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After a long, hard day, you finally sit down to catch up on your favorite show. But when you hit the power button on your remote, your TV screen stays black! You try pressing the remote’s power button again and again from every angle, but there’s still no picture. If this sounds familiar, you’ve likely fallen victim to one or more TV screen issues. Here are a few ways to learn what may be causing your TV screen to stay black when powered on.

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What to Check If Your TV Has No Picture

First, it’s important to check to see if your remote is the problem. Try turning the TV on using the power button around the screen. If a picture comes on, your remote may be the problem. Still no picture? Try turning the volume up and keeping an ear out for what happens.

TV screen is black and there’s no sound

If you tried turning the TV all the way up and there’s still no sound or picture, you’ll want to check for an LED light or a small indicator light that tells you the TV has power. If there is no power to the TV while it is plugged in, there may be an issue with the outlet or fuse box in your home.

If the power indicator light is on, there may be an issue with the TV’s software. Unplug the TV from the wall, and, if possible, remove the power cord from the back of the TV to perform a soft reset. Wait 30 seconds, and plug the TV back into a working outlet to test it again.

TV screen is black but audio works

If your TV screen goes black but the sound still works, then the issue may be a bit more complicated. Here are a few things you can check to help diagnose the potential problem.

Check the TV’s Input

If there’s no picture showing on your screen, the first thing to check is the input source. Whether it’s a cable box or a video game system, ensure it is turned on and operating correctly. Connect the device to different ports on your TV to see if the port is the issue. If the problem persists, try connecting other devices to your TV or switching from one input setting to another.

Change Your HDMI Cable

Issues with your TV display can be caused by a faulty HDMI cable. Even if your HDMI cable doesn’t appear damaged, it can malfunction due to a short or regular wear and tear. Try testing the HDMI cable on another TV to see if the same problem occurs. Alternatively, try using a different HDMI cable on your malfunctioning TV.

Check the Backlight

Some TV displays, such as LCD screens, use a backlight to illuminate the picture. If the backlight burns out or stops working, the picture will appear black. To see if your TV’s backlight is causing the problem, make sure your TV is on, and turn off the lights in the room. Shine a flashlight on the screen to see if there’s a picture.

If you can see a picture with the flashlight, then your TV’s backlight is burnt out. If this is the case, you may want to consider upgrading to a new smart TV or contacting your local Rent-A-Center for free repairs and temporary replacements of your Rent-A-Center items.

What to Do if Your TV Screen is Black

You’ve run all the tests, checked all the ports, and ensured your TV is plugged in and has power. But what can you do if your TV screen is still black? With rent-to-own TVs from Rent-A-Center, you could easily request free service and repairs, but if you didn’t get your television at Rent-A-Center, your repair costs could get quite costly! Depending on the age and condition of your TV, the best option might be to upgrade to a new television.

Are you ready to ditch your old TV and make an upgrade? Rent-A-Center makes it easy to own a new TV, like an LG 65″ 4K UHD Smart TV. From OLED to QLED, we’ve got ultra high definition TVs with picture quality so crisp, you’ll wonder why you didn’t upgrade sooner! Avoid the headache of your old TV, and start your online order today. You can even get same-day delivery on qualifying purchases in select areas!


The good things in life don’t have to be out of reach. Rent-A-Center is here to make the things you want and need accessible, and Front & Center is your resource for living well on a budget.

Each week, we’ll bring you tips and tricks for infusing simplicity, style—even a little fun—into every aspect of your life and home. From decorating advice to money-saving strategies to opportunities to share with others like you, we’ll give you ideas that inspire. Live well, friends. And send your submissions, suggestions and questions for the les-grizzlys-catalans.org to les-grizzlys-catalans.org
les-grizzlys-catalans.org.com. For all customer service inquiries, please contact our Solution Center team at 1-800-422-8186.

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