Answer an audio call

When someone calls you, an alert pops up on your screen. Do one of the following:

To answer the call, click anywhere on the photo area. Click Ignore to reject the call and send to voice mail. Click Options to take other actions: Send the call to voice mail. To redirect the call click Mobile or Home. Reply with IM instead of audio or video Set to Do not Disturb to reject the call andavoid other calls.
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Make an audio call

You can make a Skype for Business call to yourcontacts, or dial a number just like a regular phone. Or use the computer:

Click the contact you want to call. Click the Phone icon to call the contact over Skype for Business, or click the arrow next to the Phone icon and select a number. Select the Call Controls button for other actions:
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ClickHoldto place the call on hold. If you have a second deviceconnected, you can switch to it without leaving theconversation. Click theCall Controlicon, then clickDevices. Select the device.
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Devices" width="230" height="324" border="1" style="border-color:#0099FF;border-style:solid;" /> Numbers to use for campus, off-campus local and long distance calls

To dial the number, you can use the phone device to punch in an entire number (e.g., 5551212) then either lift the receiver or press the speaker phone key. On-campus calls If you are on campus, you dial five-digit extension numbers. Extensions beginning with an 8 denote administrative/faculty numbers. Extensions starting with 3 indicate non-direct extensions (e.g., elevator phones or phones in residence hall lobbies).

Off-campus local calls Dial the desired number (e.g., 5551212).

Direct dial long distance calls Dial Area Code + seven digit number (e.g., 6085551212.)

If you have a CX600 Polycom phone, functionality is limited if the phone is locked: You can make and receive calls, but functionality is limited, for example it is not possible to transfer a call when the phone is locked. In order to transfer the call, you need to unlock and enter the PIN – this can be done without putting the call on hold. You cannot access voice mail and calendar when the phone is locked, but you can see the time of your next meeting. How to unlock a CX600 phone

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Log in to the computer, or Unlock it manually by pressing Left Select. The PIN entry screen appears.


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Enter your PIN, and press Left Select or OK.

For questions about Skype for Business, please contact the IT Services Help Desk at (414) 288-7799 or helpdesk
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